Terms and Conditions

GENERAL CONTRACT CONDITIONS

1. INFORMATION TO USERS. This clause sets out the contractual document that will govern the acquisition and contracting, by consumers and users (hereinafter, “client” or “clients”), of the services offered through this website, as provided. in Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, and in Law 3/2014, of March 27, which modifies the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Decree 1/2007, of November 16.
2. GENERAL FEATURES. Acceptance of this document means that the client: a) Has read, understands and comprehends its content. b) That he is a person with sufficient capacity to contract. c) That expressly and previously assumes and accepts all the obligations that correspond to it and that derive from this document. These “General Contracting Conditions” will have an indefinite period of validity and will be applicable to all contracts made through the website https://www.bpm-hotels.com. These Conditions will subsist as long as they are not modified by the provider who owns the domain thereof, so the service provider and owner of said domain reserves the right to modify them unilaterally and without prior notice, without this affecting the services. or promotions that were contracted prior to the modification.
3. IDENTITY OF THE PARTIES OF A PARTY, the provider of the services contracted by the client, which is FRINGIAN, SL (BPM LLORET HOTEL) with NIF B66451402, also called “supplier” or “provider” for the purposes of this document, and which holds ownership of the website https: //www.30degreeshotels.com/pineda-splash-hotel In particular, the provider informs of the following aspects: a) The provider has its professional address at: Avinguda Roca Grossa, nº 2, CP 17310, Lloret de Mar (Girona) . b) The provider has the following means of direct contact for its consumers and users: – Email address: hola@bpmllorethotel.com – Telephone number (with country code): + 034 972 37 07 00. AND, DE ANOTHER PARTY, the client registered on the website, being responsible for the veracity of the personal data provided to the provider.
4. OBJECT OF THE CONTRACT. The purpose of these stipulations is to regulate the contractual relationship that arises between the provider and the client at the moment in which the acceptance of conditions is issued by the latter during the online contracting process, in accordance with the provisions of section 8 of this same document, thus perfecting the contract between both parties, as provided in articles 1,258 and 1,262 of the Civil Code.
5. MAIN CHARACTERISTICS OF THE PRODUCTS OR SERVICES. The provider offers tourist and hotel reservation services.
6. PRICES FOR CONTRACTING SERVICES. The contract prices of the products or services that the provider offers through its website are final prices for the consumer and user, which means that they include applicable taxes or fees, except for typographical errors. If paying for the purchase from outside Spain, the customer must also take into account that there may be additional charges from their bank when using their credit or debit card. The provider will under no circumstances be responsible for said additional charges, as well as any other charges that may occur in use of the payment methods used, which is why we recommend that the customer obtain all information in this regard prior to purchasing. The prices of the services are valid for the duration of their maintenance and as long as the provider does not modify them appropriately in the place where they are displayed. The campaigns, if they occur, will have a specific validity according to the duration period indicated in each case. However, the client assumes that the economic valuation of the services or products may vary in real time. In any case, such circumstance will always be communicated prior to the acceptance granted by the client. The provider also informs that it makes or may make through its website, through social networks or by sending emails to the addresses provided by clients, promotional offers (such as those that include discounts, prizes or gifts), or promotional contests or games, whose conditions of application and participation will be conveniently determined at the time they are communicated, providing the consumer and user with all the necessary information. This information will also determine the products or services on which they apply, which will depend on the line and the period of the season in which they are offered. If you receive commercial communications and/or advertising mailings from the provider, whether by email or other equivalent means of individual electronic communication, you can oppose the processing of your data for these promotional purposes using any of the means described in the “Privacy Policy”, which can be consulted in the corresponding tab of this website.
7. LANGUAGE OR LANGUAGES ACCEPTED IN THE CONTRACT PROCESS. The provider declares that the contracting procedure may be carried out in Spanish or English.
8. DESCRIPTION OF THE RECRUITMENT PROCESS. The client, in order to access the services offered by the provider, must comply with the following procedures of the contracting process: 1) First of all, and after accessing the website, they must click on the tab called “BOOK”. 2) From among the various accommodation possibilities presented, choosing the one of your preference through the “SELECT” option will access another tab in which the client can choose the various options in more detail. 3) Then you must activate the “BOOK” option, after which other details or voluntary services will appear that you may or may not add to your reservation. 4) Once this phase is completed, pressing “CONFIRM” will take you to a new screen in which “GUEST INFORMATION” will be requested. 5) After that, the client must activate the “PAY AND CONFIRM” option, which will direct them to the corresponding payment platform. 6) Once the payment information has been filled in, the client must press the “Pay” option, this being considered the moment of perfection of the contract for the purposes provided for in article 1,258 of the Civil Code, and the applicable regime. The provider is not responsible for the data completed by the client. 7) In the event that the client has made an error or detects errors when entering their data, they must contact the provider through the email address or telephone number described in section 3 of this document (“Identity of the parties"), indicating such circumstances. The client must, if required to do so by the provider, identify himself according to the guidelines set by the provider and provide the reasonable and proportionate information that may be required in order to guarantee the true identity of the interested party. 8) Once the process is completed, the client will be sent a “Reservation Confirmation” with all its details to the email address provided.
9. PAYMENT, DELIVERY AND EXECUTION PROCEDURES. The means of payment that the client can use in this type of contract are debit or credit card. The provider does not assume any responsibility when the service is not carried out satisfactorily as a result of the data provided by the client being false, inaccurate or incomplete, or due to force majeure, or due to non-appearance or refusal of the client to receive the service. service. Without prejudice to the foregoing, the provider will adopt the measures required of a diligent merchant to ensure the performance of the service in a timely manner, or in another manner carried out as soon as possible, to the satisfaction of the parties. Once such measures have been adopted, it will not be possible to attribute any responsibility to him. Consequently, it is not responsible for any incidents or delays that may arise if the contracting and service provision process has been properly activated on its part, however we recommend that the client report any incident detected so that all measures can be taken. timely corrective measures that are within the provider's reach.
10. TERMINATION OF THE CONTRACT OR CANCELLATION OF THE RESERVATION The cancellation policy will depend on the reserved rate. In the case of the prepaid rate, the cancellation of the reservation will imply the collection of the 100% of the reservation as it is a contracted rate with the condition of "Non-Refundable" General cancellation conditions excluding special rates and Prepaid rate "Non-Refundable: Free Cancellation – 24 hours The user may cancel the reservation for free up to 24 hours before the arrival date. The user will have to pay the full price of the first night if they cancel the day before the arrival date. If the client does not show up, he or she will have to pay the full price of the reservation. No advance payment required. The Hotel will request to see the credit card corresponding to the reservation, as a form of identity verification. NO SHOW: charge 100 % reservation VAT included Tourist tax is not included. It will have to be paid directly at the Hotel. Prepaid Non-Refundable Rates: The total amount of the reservation may be charged at any time after making the reservation. Non-refundable: In case of cancellation, your reservation deposit will not be returned. The Hotel will request to see the credit card corresponding to the reservation, as a form of identity verification. NO SHOW: charge 100 % reservation VAT included Tourist tax is not included. It will have to be paid directly at the Hotel. 
11. RIGHT OF WITHDRAWAL AND CANCELLATION OF RESERVATIONS. In accordance with the provisions of Law 3/2014, of March 27, which modifies the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Decree 1/2007, November 16, the client may cancel or cancel the reservation made in accordance with the conditions established in the “Booking Confirmation” received.
12. OTHER INFORMATION The provider declares that in this contracting process there is no type of electronic document formalizing a contract between the parties. The provider informs that it has a complaints processing system that the client may use by contacting through the usual means of sending an email or telephone call to the address or number indicated in section 3 of this document (“Identity of the parties"), or in person at the hotel center itself. The client must, if required to do so by the provider, identify himself according to the guidelines set by the provider and provide the reasonable and proportionate information that may be required in order to guarantee the true identity of the interested party.
13. APPLICABLE JURISDICTION. Without prejudice to the jurisdiction of the administrative or judicial bodies that correspond in each case, for any questions that may arise regarding the interpretation, application and compliance of these "General Contracting Conditions", as well as any claims that may arise from their use, All the intervening parties declare to submit to the jurisdiction of the Judges and Courts of Barcelona (capital), according to the rules of distribution of jurisdiction established for each matter subject to litigation, expressly waiving any other jurisdiction that may correspond to them.
14. APPLICABLE LEGISLATION. These “General Contracting Conditions” are governed by Spanish legislation.